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issue with inactive product?

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I need a solution

Im really new at this so sorry for being totaly noob.

the situation:

my security status is safe, while every service is inactive except for safe surfing. if I try to scan the computer i get "Problem Detected" and "Your product is inactive, for more information go to main window of the product"

I have 13 other computers (license for 15) which works perfectly fine but this one have been an issue for a long time. I tried clean install but nothing happend except for showing SONAR as active for about 5 min.

solutions? i really want all the services to be active and I obviously need to scan the computer? 

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