We are receiving multiple events regarding below subject line ,Kindly have a look
Failed to get Management policy from the server (error code 13, Code category)
we are receiving this alert from
Source : Client management
Category : policy
In file "mailConfig.properties" there is email address. How to know username for which this email is associated for?
Hi all. Has anyone been able to order SEP any time in the past month? As a Symantec partner, I do my SEP ordering at Ingram. Ingram is unprepared for this Broadcom merger and they're falling apart over there. I have been nearly a month trying to place some orders for new customers. These customers have purchased new computers as part of the Win 7 situation, and we're having to deploy them WITHOUT ANY ENDPOINT SECURITY. To say this situation is riduclous is an udnerstatement.
When I do get a reply from Ingram, it was at first to say things like they are in training for the new procedures and have reduced staff etc. while adapting to tthe Broadcom stuff. So I let it go a bit what with the holidays and all. Inquiring further a couple weeks later, now I'm told they're prioritizing renewals it seems at least to the end of January, so basically will not get my orders in anytime soon, and really in my mind who knows if Feb 1 we'll just be told sorry we're backed up for a nother month.
What I find odd is that SEP will keep on functioning just fine whether you're license is current or not, at least for 30 days or more. So why not let existing customers continue as-is and fix up their licensing renewals later, and prioritize taking on new customers who, unless they're loyal Symantec people like me, will end up moving elsewhere.
So again I have business clients that are running computers without any form of endpoint security. Am I the only Symantec partner finding this situation utterly idiotic? .
Also is there a Symantec parnter group on here? The PartnerNet doens't seem very active.
Thanks!
Is anyone seeing delays renewing their SEP licenses? We're renewing through our supplier as we've done for the past 10 years and we're being told that there's a processing delay from Broadcom.
Our license expires next week - we started the renewal process several weeks ago.
Is it possible to get a temporary license to January 31, 2020 to allow time for our renewal to be processed?
We have a number of UNMANAGED clients that we install the license file directly to.
Can’t reset password for SEPM v.14.
Try to use “Forgot password”, but don’t receive mail to registered mail (see it in mailConfig.properties), but receive informational mails to this email from SEPM. Please, help me reset password.
Hello,
first of all, excuse me for my bad English :)
I've got a problem with deinstalling SEP. I used it on my Windows 7 PC. Then I upgraded Windows 7 to Windows 10 while keeping all datas and programms which worked fine. I tried to deinstall SEP then to use Windows Defender.
Here is my problem: Windows Defender cannot be activated. When opening the "Security at a glance", I see "Symantec Endpoint Production is inactive". When trying to activate or open it, nothing happens (obviously because I deinstalled earlier). But it seems like Windows Defender isn't active either, because Windows stills thinks that I use SEP. And I don't find an option for activating Windows Defender.
Can you help me deinstalling SEP or at least activating Windows Defender?
Thanks in advance :)
With the Cloud intergration of SEP has it improved any in the last year? I heard at that time that it wasnt worth the move, has this changed?
Hi Everyone,
I would like to install Symantec Endpoint Protection on our computers in local network, but we mustn't connect anyone to internet anytime now and later. Is it possible to install SEPM, deploy clients on other computers this way without any interferences? Can SEP work offline? Do we need to uninstall LiveUpdate while doing that or is it necessary to work with .jdb files and working with other nodes? Are there any other tips i need to know?
Thanks in advance for answers
After many failed, deploy SEP to computer clients many times, I have found that,
1. If i deploy by using Build-in admin account (Enable and Set password on that account), It can success deployment BUT
2. If i deploy by using created admin account (Full Permission as build-in account), It cannot success deployment.
So Do you have any solutions to fix this issue, due to we don't want to enable Build-in admin account for security reason!
NOTED: Our Computers is WORKGROUP, Not yet in Domain. FYI
I need to create a rule that blocks communications between servers that have internet connection.
For example: I want to create a rule for 8 shared servers that prohibits these servers from seeing database servers.
Please help.
Been having issues after updating from SEP 12 to 14.2 RU2. Since we updated, SEP has been blocking Microsoft onedrive from updating, essentially breaking the install. We don't see anything in the logs that points to onedrivesetup.exe or onedrive.exe being targeted. There also has been issues installing/using other software as well (USMT restore gets blocked in the delivery optimization folder, Adobe application manager breaks, MSVisual lighting won't install) We verified without a doubt it is SEP but cannot resolve the issue. Does anyone have any ideas where we should look to resolve this issue? I can't find anything in the logs except for the application logs that seems like it's a permission issue. This didn't start until SEP 14. Maybe it's hardening the Temp folders? Any help would be great!
-S
Hello Everyone, I would like to clarify couple of things from the experts here.
1) If I have SEP 14.2 which I enroll into SEP 15, what benifets would I get ?
2) For this Hybrid setup are we going to miss out some key configuration settings which I can utilize if I run standalone on prem SEP?
3) How does this hybrid setup of SEP treats roaming clients ?
4) Can we still use Location Awareness and Host Integrity policies with this Hybrid setup?
5) What is better to use in terms of configuration flexibility, policies granularity and Administration ? The on prem SEP 14.2 or cloud delivered SEP 15?
Appreciare your feedbacks. Thanks
Hello,
Is there more information from Symantec regading those vulnerabilities mentioned below or it is just the Windows patching that has to be done and no further actions required from SEP side?:
https://www.symantec.com/security-center/vulnerabilities/writeup/111370?om_rssid=sr-advisories
https://www.symantec.com/security-center/vulnerabilities/writeup/111368
https://www.symantec.com/security-center/vulnerabilities/writeup/111369
https://www.symantec.com/security-center/vulnerabilities/writeup/111372
Thanks
I have spent hours on the phone with Norton and then with Symantec. They have finally pointed me here.
My university had a site licence of Symantec Endpoint protection. We've moved to another provider last year.
I recently tried to uninstall Endpoint Protection on my Mac (and I have run the special cleanwipe file from the Symantec site). There remain Norton/Symantec files all over my computer which seem to be locked, and I am unable to install new anti-virus software.
Help?????
I've signified version 10.x above, as I'm unsure what version we were running. It's probably more recent than 10.
Hello,
Is there more information from Symantec regading those vulnerabilities mentioned below or it is just the Windows patching that has to be done and no further actions required from SEP side?:
https://www.symantec.com/security-center/vulnerabilities/writeup/111370?om_rssid=sr-advisories
https://www.symantec.com/security-center/vulnerabilities/writeup/111368
https://www.symantec.com/security-center/vulnerabilities/writeup/111369
https://www.symantec.com/security-center/vulnerabilities/writeup/111372
Thanks
We have a bit of an odd request. Is it possible to run Symantec Endpoint Protection on all of our computers to manage our firewalls but remove the AV portion of SEP? We are aiming to test using Windows Defender for AV but keep SEP for firewall protection.
Good Morning,
I have one big problem, my Windows Servers 2008 are constantly restarting.
We dump and diagnose that de problem is in the ccSetx64.sys file.
The problem is intermittent, follow the dump and version SEP.
The problem does not occur on Windows 2012.
Hello,
We have an application we use on site that gets flagged every single time the application updates. We've already created an exceptions policy for the web domain and application. Is there a way to whitelist this application so that every time it updates, the new version doesn't get flagged and quarantined? As of now, even though the web domain and the application has been whitelisted, Download Insight flags it which is very annoying. Please advise. Thank you.
Good Morning,
I have one big problem, my Windows Servers 2008 are constantly restarting.
We dump and diagnose that de problem is in the ccSetx64.sys file.
The problem is intermittent, follow the dump and version SEP.
The problem does not occur on Windows 2012.
Hi everyone,
our SEP detects a download insight when O365 Pro Plus tries to get its updates.
The tmp file name varies every time. We are getting Helpdesk calls about it and i want them to stop.
After checking 5 clients i'm sure that this file relates to the Office Updates (Semi Annual) as there is a log file from O365 ProPlus with the same timestamp.
When will these files are trustworthy?
Best regards
Stephan