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Unable to uninstall Endpoint protection.

January 13, 2020, 8:10 am
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I need a solution

I have spent hours on the phone with Norton and then with Symantec. They have finally pointed me here.

My university had a site licence of Symantec Endpoint protection. We've moved to another provider last year.

I recently tried to uninstall Endpoint Protection on my Mac (and I have run the special cleanwipe file from the Symantec site). There remain Norton/Symantec files all over my computer which seem to be locked, and I am unable to install new anti-virus software.

Help?????

I've signified version 10.x above, as I'm unsure what version we were running. It's probably more recent than 10.

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SEP 14 or SEP 15?

January 13, 2020, 8:11 am
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I do not need a solution (just sharing information)

Hello! recently acquired the license SEP-NEW-S 25-50-1Y. I do not have any previous version installed, is it possible to implement the cloud version (SEP 15) from 0? 

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Download Insight sensitivity level...

January 13, 2020, 8:12 am
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I need a solution

Hello,

We have an application we use on site that gets flagged every single time the application updates. We've already created an exceptions policy for the web domain and application. Is there a way to whitelist this application so that every time it updates, the new version doesn't get flagged and quarantined? As of now, even though the web domain and the application has been whitelisted, Download Insight flags it which is very annoying. Please advise. Thank you. 

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Exclusions not in registry

January 13, 2020, 8:13 am
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Hi,

When adding exclusions in our SEPM we can't find them in registry under HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Symantec\Symantec Endpoint Protection\AV\Exclusions even in the SYMDIAG the new exclusions are not listed.

Does somebody have the same behaviour / problem ?

Regards,

Sébastien

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Cannot update Virus Definitions on SEPM v14

January 13, 2020, 8:13 am
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I need a solution

Hello,

I have an issue with LiveUpdate service on my SEPM. We are running 2 SEPM version 14.2.1031.0100.

LiveUpdate is failing to download and install Virus Definitions since 22/12. I noticed it 1 week ago, I was able to resolve the issue at this time by reinstalling LiveUpdate and rebooting the server.

But now I cannot update the Virus Definitions at all. This is what I've tried :

- Installing virus definitions using a .jdb file. Result : the file is unzipped and then nothing happens.

- Reinstall LiveUpdate. Result : When I try to lauch a LiveUpdate session, I have an error "A LiveUpdate session is already running." but Virus Definitions are not downloading or installing. And no LUALL or LUCOM.exe process are running.

- Launch LUALL.EXE. Result : I see that the virus definitions are downloading, but not installing. LUALL process is blocked at 00 CPU usage. I am forced to restart the server to kill it. And liveupdate.log is not updating after everything has been downloaded.

Attached, the log.liveupdate for review. I did not find any error in this file, maybe you could help me.

If any suggestions, thanks in advance,

Regards,

Axel

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Whitelist exe that will potentially be blocked by new IPS policy

January 13, 2020, 8:37 am
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Hello, please let me start off by stating if this is not the correct forum or if this has been asked and answered before, I do apologize, and I will try to dig in more and find the answers. 

I am new to SEP and I am looking for some answers on how to whitelist files/traffic/apps that would be flagged by an IPS policy. 

What we are doing is enabling IPS on our remaining Server 2008 environment and what I have done so far is created our groups based on server function and enabled the IPS in an audit only mode to see what it will pickup and block when we remove that check. What I am looking for is how I actually whitelist the files that are being flagged as "malicious". I was really hoping for a simple right-click and whitelist option from either the SEPM or the endpoint and I am not seeing one. So all of that said, I am really hoping that someone in this community might be able to share some advice or best practices on how this should be done. 

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Forgot Admin Password - Console

January 13, 2020, 9:25 am
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I do not need a solution (just sharing information)

Hi all,

We forgot the admin password to login into the SEP 14 Manager! I tried to change pass with "Forgot your password?" but we not received the email to change the password.

Any ideas to restore my access to SEP manager?

Many Tks!

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Change Web Console Certificate

January 13, 2020, 2:14 pm
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I need a solution

Hi guys!

Is it possible to change the certificate used by the web console for a company-owned certificate?

We only need to change the certificate that is used for web access, the certificate used for communication between clients and console must remain the same.

Hope anyone could help me.

Greetings!

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How do I download a license file from MySymantec

January 13, 2020, 4:32 pm
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I need a solution

Just renewed SEP 14 for another year. 

We can see the renewal on MySymantec>My Products, but can't figure out how to download the license key.

"Getting started" says to click on the "Key Icon", but we don't have a "Key Icon".

In the past we've used licensing.symantec.com, registered the product and downloaded  the license key.

What are we doing wrong?  Any special settings needed in IE11 for MySymantec? Do we need to activate the renewal, if so, how?

Any help would be greatly appreciated.

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ERROR Unable to get data for 'Seat count usage' as an unexpected error occurred SEP 15 cloud

January 14, 2020, 5:07 am
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I need a solution

Hello,

Has anyone else been getting these errors in the cloud console:

ERROR Unable to get data for 'Seat count usage' as an unexpected error occurred SEP 15 cloud

Please let me knwo if anyone else has fixed this. Seems to be only cosmetic.

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Symantec endpoint protection 14.2 console dashboard endpoints counts keep going offline and coming back online in a day multiple time

January 14, 2020, 5:17 am
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I need a solution

Hi Team,

Symantec endpoint protection 14.2console dashboard endpoints counts keep going offline and coming back online in a day muptile time. we have SEPM 14 RU1 MP1 version, and this was there with previous version as well. is there fix for this.

Thanks,

Sateesh Simpi

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Report Showing Install Location of Client?

January 14, 2020, 7:22 am
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I need a solution

Is there a report that will show the install path where SEP has been installed on a host? I'm not finding anything. We have hundreds of servers where previous SEP and server admins have installed the SEP client  some on C: and some on D: drives. I want to standardize the installation on servers to make upgrades more efficient. Thanks.

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Create Exception Policy via REST API

January 15, 2020, 1:58 am
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Hi everybody,

i want to create exception policies via REST API and powershell with the following code:

$Header =@{Authorization='Bearer '+$SEPMAuthenticationToken}

$Body = @{
	name = "TestExceptionREST"
	desc = "TestExceptionREST"
}

$BodyJSON = $Body | ConvertTo-Json

Invoke-RestMethod -SkipCertificateCheck -Method Post -Uri "https://${SEPMIPAddress}:8446/sepm/api/v1/policies/exceptions" -Header $Header -Body $BodyJSON

As I understand the REST API Documentation (chapter 4.87) all body parameters are optional so i should be able to create an exception with just a name and description. However execution of the Invoke-RestMethod commandlet always results in the following error:

Invoke-RestMethod : {"errorCode":"500","appErrorCode":"","errorMessage":"Internal Server Error"}

Can you give a working example for the creation of an exception policy via REST API?

Thanks in advance

P.S. there are many inconsistencies in the REST API that make life harder than it has to be imho

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Failed deinstall of SEP

January 15, 2020, 12:20 am
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I need a solution

Hello,

first of all, excuse me for my bad English :)

I've got a problem with deinstalling SEP. I used it on my Windows 7 PC. Then I upgraded Windows 7 to Windows 10 while keeping all datas and programms which worked fine. I tried to deinstall SEP then to use Windows Defender.

Here is my problem: Windows Defender cannot be activated. When opening the "Security at a glance", I see "Symantec Endpoint Production is inactive". When trying to activate or open it, nothing happens (obviously because I deinstalled earlier). But it seems like Windows Defender isn't active either, because Windows stills thinks that I use SEP. And I don't find an option for activating Windows Defender.

Can you help me deinstalling SEP or at least activating Windows Defender?

Thanks in advance :)

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SEP Hybrid

January 15, 2020, 7:12 am
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I do not need a solution (just sharing information)

With the Cloud intergration of SEP has it improved any in the last year? I heard at that time that it wasnt worth the move, has this changed?

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Can Symantec Endpoint Protection 14.2 be installed and work offline?

January 15, 2020, 7:29 am
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I do not need a solution (just sharing information)

Hi Everyone,

I would like to install Symantec Endpoint Protection on our computers in local network, but we mustn't connect anyone to internet anytime now and later. Is it possible to install SEPM, deploy clients on other computers this way without any interferences? Can SEP work offline? Do we need to uninstall LiveUpdate while doing that or is it necessary to work with .jdb files and working with other nodes? Are there any other tips i need to know?
 

Thanks in advance for answers

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Install SEP to Remote Computers having Issue with Administrator Account

January 15, 2020, 7:33 am
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I do not need a solution (just sharing information)

After many failed, deploy SEP to computer clients many times, I have found that, 

1. If i deploy by using Build-in admin account (Enable and Set password on that account), It can success deployment BUT
2. If i deploy by using created admin account (Full Permission as build-in account), It cannot success deployment. 

So Do you have any solutions to fix this issue, due to we don't want to enable Build-in admin account for security reason! 

NOTED: Our Computers is WORKGROUP, Not yet in Domain. FYI

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I need help creating a Firewall Rule in SEPM.

January 15, 2020, 9:03 am
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I need a solution

I need to create a rule that blocks communications between servers that have internet connection.

For example:  I want to create a rule for 8 shared servers that prohibits these servers from seeing database servers.

Please help.

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SEP14 Blocking Onedrive and other apps from updating

January 15, 2020, 10:35 am
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I need a solution

Been having issues after updating from SEP 12 to 14.2 RU2.  Since we updated, SEP has been blocking Microsoft onedrive from updating, essentially breaking the install. We don't see anything in the logs that points to onedrivesetup.exe or onedrive.exe being targeted.  There also has been issues installing/using other software as well (USMT restore gets blocked in the delivery optimization folder, Adobe application manager breaks, MSVisual lighting won't install)  We verified without a doubt it is SEP but cannot resolve the issue. Does anyone have any ideas where we should look to resolve this issue?  I can't find anything in the logs except for the application logs that seems like it's a permission issue.  This didn't start until SEP 14. Maybe it's hardening the Temp folders?  Any help would be great!

-S

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Unistall help

January 9, 2020, 8:33 am
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I need a solution

I am trting to uninstall this on my Mac. It is inactive -- haven't used for years.

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