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How to Create a report

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Hello, 

Sorry for the newbie question, but I wasen't able to find the anwser to my question.

How do I create a report to view all computer that have a Virus Definition that is out of date. 

Thank you all for your help

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How to install SEP Client package on Ubantu.

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Hello Everyone,

I,m not know anything linux OS. So I'm never install SEP client package on ubantu . Can anyone please help me How to install SEP client package on ubantu. AND What's the code for install ubantu client package. Please help me..

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Approximate size of Reputation Request Query or Submission

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Hi guys , Can you please tell me when the SEP clients Sends a query or submission requst to either a SEPM or Symantec whenever a file is executed to check its reputation or when any scan is run on the endpoints that requires a lookup to check the reputation then  usually what is the approximate size of this request? 

Thanks 

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NO client listed under Security Virtual Appliance Tab from SEPM monitor

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Dear All,

I just installed SVA - Security Virtual Appliance on VMware Vshield.

From Vshield Manager, I can see the info as following:

vshield manager.png

but there  no any clients listed under Security Virtual Appliance Tab in the SEPM monitor

180px_sva.jpg

The vmware vcenter version is 6.0.0

The vshield manager version is 5.5.4 Build 3601672

SEPM version is 12.1.6 MP4

Hope can get help from anyone faced this issue. thanks!!

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SEP Upgrade to 12.1.6867.6400

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I am planning to upgrade SEP MP3/MP1 versions to MP4. Last time I did it through SEPM but now I would like to do this upgrade  through SCCM.

anyone can share or list down steps which is required for SEP Upgrade through SCCM.

If I push the SEP package through SCCM what it will do on the client ? (It will uninstall the current version or will do an inplace upgrade)

what if the package where group settings belongs to different group but we push one single package to all clients through sccm regardless which Group they belong to they will remain in the same group or after package push the will move to the same group setting for the package we exported.

regards

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Upgrade process SEPM 12.1.6 MP1 to SEPM 12.1.6. MP4

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I need a solution

We want to upgrade our SEPM 12.1.6 MP1 to SEPM 12.1.6 MP4. Please tell me the proper procedure/steps to complete the upgrade process without any error and also all clients automatically upgrade to latest version.

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FILE REPUTATION LOOKUP ALERT email with old notifications - every day! How to fix that?

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Hello community,

Every day I get an email with old notification regarding the File Reputation Lookup Alert.

The notifications are all confirmed, but every day the same.

I am using version 12.1.6608.6300 on that server.

Every help is much appreciated!

Thank you.

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SEP endpoint antivirus with GUP issue

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Environment

1 SEPM server -- IP 192.168.1.x

5 GUP -- 1st set of network card IP 192.168.1.x  (2 network cards)

2nd network card IP : 10.1.x.x , 10.2.x.x, 10.3.x.x, 10.4.x.x, 10.5.x.x

10 clients each in different subnet 10.1.x.x, 10.2.x.x, 10.3.x.x, 10.4.x.x, 10.5.x.x

my 5 GUP can contact with SEPM server and get update and see in client management list, but all my clients in different subnet unable to see in client management list in SEPM server, is that normal ?

I've configure all 5 GUP also able to ping and telnet , the reason I configure this way because all clients in different subnet can't contact SEPM server at all. So is my configure correct ? 

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Customize App & Device control Notification message

Best practices for upgrading or migrating to Symantec Endpoint Protection 12.1.6 (MP4)

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I need a solution

All the articles to upgrade/migrate to 12.1.6 MP4 are broken, where can I find a document that covers steps to upgrade/migrate to 12.1.6 MP4?

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SEPM HA

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I have my SEP site up and running but I need to add another SEPM server for HA purposes. Does anyone have specific instructions that I can follow to set the extra SEPM up? The documentation is great on explaining the concepts but I need instructions on how to setup that extra SEPM. Is it like DCS where you run the installer and transfer some files over from the DCS manager and your'e good to go?

Much thanks!

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Need Best Practices Disaster Recovery Doc

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The document /article.TECH160736 is not online and I need a copy. Can someone upload it here?

Thanks

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Download Insight and IPS

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Download Insight is responsible for about 80% of my daily tickets. Some part of it seems to break pretty often on my 7,000 computers.

1) Does Download Insight require that Symantec IPS and IDS also be enabled on the end client?

2) If I have slow or no Internet access from the end client, does the Download Insight module 'timeout' or become 'disabled' somehow?

I'm about ready to turn the dang thing off since it is causing so many tickets

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1462975033

Symantec doesnt detect virus

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Hi,

We have an issue with regards to virus detection. One of the employees received a virus attachment from email. However, Symantec didnt detect this and some viruses can be detected by symantec when we open such attachment.

Is there any way that symantec can detect the virus even if the user doesnt open the attachment or a file downloaded from the internet? Or symantec can only detect viruses if the user open such files? I have doubt in symantec because it cannot detect all the viruses so if the behavior of this AV can only detect opened files, there's a possibility that a virus will infect our network if a user open a virus and Symantec cant detect this.

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Clients not upgraded from 12.1.6 MR1 to 12.1.6 MR4 using AutoUpgrade

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Recently we upgraded our SEPM server from 12.1.6 MR1 to 12.1.6 MR4. All process compleated without any error. 

Before upgrade the entire group clients i have selected a small group of client for test. But its not updated to latest version. 

I have followed exactly the same procedure mentioned in the below link. Please advise.

https://support.symantec.com/en_US/article.TECH96789.html

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Newly created DOCX and PDF files are scanned as malformed files

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I've had this problem since the early 12.1 versions.

I am currently running Symantec Endpoint Protection Manager 12.1.6 build 6860.6400 on W2K8 R2 SP1.

If we create a new .docx file that is about 27K and send it out on an email, it immediately triggers this error:

Location of the message:  Action Auction/Sync Issues/Conflicts Sender of the message: MAILER-DAEMON Subject of the message:  Undeliverable: CET Action Auction

The attachment(s) "2016 New Donor Packet A .docx" and/or the message was Logged Only.

This was done due to the following Symantec Mail Security settings:

Scan: Auto-Protect

Rule: UFR - Malformed Files

For more information, visit https://entced.symantec.com/entt?product=SMSMSE&build=symantec_ent&version=7.5.3.100&language=english&module=event_logging&error=218

 Server Name: *******************

The same thing happens with small PDF files we create and send out. It's annoying to the end user when they are constantly receiving these error messages only to find the email attachment was successfully delivered.

When I enable background scanning, my administrator mailbox gets deluged with hundreds of these errors for benign pdf and docx files.

What can I do to stop this?

Timcin

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Future of SEP console with End of Java Plugins

Host Exception Not Working?

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I have a Nessus server that scans our network at night and I don't want attack alerts generated from it.

I added it to the Intrustion Prevention 'Excluded hosts'. But I still get alerts from it each day.

excludedhosts.PNG

Below is a snippet from the dialy email:

email.PNG

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Windows 10 Device Guard, Credentials Guard and SEP 12.1

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Hi We are trying to deploy Windows 10 features device guard and credentials guard and everytime the machine starts, SEP seems to crash.  Is this a known issue?

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1462987427

error 1073741849 occured running scan

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hello Everyone,

one of our user encounter this issue when he perform manual scan "error 1073741849 occured running scan"  does someone encounter this error and fix?

attached file is screenshot of error

thanks in advance

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