Hi people
I was wondering if I could ask you guys for a small favor. Could you please check and post here how long it takes your SEP Managers to download and prepare definitions for distributions to clients.
Why? I’ve noticed that it takes my SEPM more then 70 minutes to complete the process and while doing this it becomes quite slow, with some of the operations completely blocking SEPM’s GUI (for example anything to do with policies). My SEPM is downloading content for both v12.1/v14 clients, all client types, Windows 32/64 bit platforms, all content types.
Looking more closely at the LiveUpdate Status log, the culprit seem to be “Virus and Spyware definitions SDS 14.0 RU1“, Win32/Win64. They alone take more then 60 minutes to download and prepare. I would like to mention here that this is not about the download speed, because the same is happening when I download JDB definitions and manually install them. All other definitions take couple of minutes each, max.
I’ve noticed this roughly a year ago, while still running v12.1 SEPM, but didn’t contact Symantec support about it at the time. As my SEPM’s download schedule is set to “Continuously“ I’m finding myself more and more often waiting for mentioned “freeze“ period to pass in order to do anything. So I’ve submitted support case a few days ago, but their answer (in the nutshell) was – it is normal.
So I’m asking you if you are seeing the same. How long it takes your SEPMs to process regular definition updates (providing you DL all the mentioned content/platforms)?
Thank you all in advance
Regards