Hello all,
We are currently setup so that a few sites are offline and have no connection to the internet. They connect to our LiveUpdate Administrator box (which is updated to the internet) in order to be able to download their virus definitions. One of the sites has recently upgraded to 14 MP2, however their clients have not been getting any sort of defintiions for it. He already upgrade his console to that version as well.
We know that the connection to the LUA is working fine as his virus definitions for 12.x are getting updated without an issue. In digging through his Log.LiveUpdate, we are able to find a few of the following lines:
2017-10-10, 14:19:47 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://158.28.43.159:7070/clu-prod/sepm$20srtsp$20settings_14.0$20mp2_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
2017-10-10, 14:19:47 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
2017-10-10, 14:19:47 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://158.28.43.159:7070/clu-prod/sepm$20srtsp$20settings_14.0$20mp2_symalllanguages_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\sepm$20srtsp$20settings_14.0$20mp2_symalllanguages_livetri.zip" HR: 0x802A0026
2017-10-10, 14:19:47 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND
2017-10-10, 14:19:47 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0 , Num Successful: 0
2017-10-10, 14:19:47 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
2017-10-10, 14:19:47 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://158.28.43.159:7070/clu-prod/sepm$20smr$20definitions$2014.0_microdefsb.curdefs_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
2017-10-10, 14:19:47 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
2017-10-10, 14:19:47 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://158.28.43.159:7070/clu-prod/sepm$20smr$20definitions$2014.0_microdefsb.curdefs_symalllanguages_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\sepm$20smr$20definitions$2014.0_microdefsb.curdefs_symalllanguages_livetri.zip" HR: 0x802A0026
Can someone please help us determine why LUA is not downloading v14 updates? It is checked in order to download definitions for that product.
Thanks!