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issue upgrading management server from 12.1 to 14 mp2

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I need a solution

management server running on windows 2008 server.

currently on symantec endpoint protection 12.1 ru6 MP5, wanting to upgrade to latest version,  14.0 MP2

first step is to upgrade the management server, so I have backed up the database, then ended the management server, and then attempted the upgrade.

but each time I attempt upgrade, I get prompt to repair or uninstall instead of upgrading.

am I missing a step?

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