I need a solution
we are facing issue in Symantec 14MP2 client. This version is preventing McAfee encryption agent installation.
After further trouble shooting I come to know that Application and Device control component is causing issue.
I excluded some below process but issue remain same.
- fcag.exe
- fcags.exe
- fcagswd.exe
- mfefire.exe
- mfemms.exe
- mfevtps.exe
- mfehidin.exe
- macompatsvc.exe
- Create "Folder" exceptions for "All Scans" for the following paths:
- C:\Program Files\Common Files\McAfee\SystemCore\
- C:\Program Files\McAfee\*
- C:\Program Files (x86)\McAfee\*
After this I found one article on Internet https://support.symantec.com/en_US/article.HOWTO95454.html?redirect=false related to sysfer.dll. after adding this exclusion we are able to install McAfee Drive Encryption agent.
Now my query is this Sysfer.dll article is for SEPM 12.1, Still this issue is persist with 14MP1?
And if we add this sysfer.dll in application exclusion are we safe?
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