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Forgot password can't reset

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I need a solution

Hi, we forgot the password to the Symantec Endpoint Protection Manager and we can't reset the password because the data in the file MailConfig.properties is not correct (old mailserver IP).
If I change the data in this file, I still get no email.
I searched on our old sep server for the resetpassword tool, but is does not exist in the folder.

Is there any other way to reset the password?

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