I have been assigned the task of removing/uninstalling a managed Symantec Endpoint Protection client from a laptop. The managed SEP client was originally installed when the laptop was a member of a former domain (the laptop is no longer joined to that domain, and the owner wants to move the laptop to a new domain). I tried to remove the SEP client while the laptop was running on a local/standalone basis using the usual Windows Control Panel remove program process. It worked initially, but then I got a series of "file not found" errors and I had to reverse the uninstallation process and restore the SEP managed client. I have removed unmanaged SEP clients in the past using the Windows Control Panel program removal process without any problems. I assume that the uninstall routine is trying to find some expected files that were on the original domain when SEP managed client was installed.
Given this, what is the best way to completely remove the managed SEP client from this laptop? The plan is to install Norton Security on the laptop, which is what is on the other workstations on this new domain.
My understanding is that there is a special tool available from Symantec to unconditionally remove the SEP client. I am aware of the problems that can result from having even parts of two anti-malware/anti-virus programs running on a machine at the same time. Hence my wish to completely remove SEP prior to installing Norton.
Thanks for any help you can offer.