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SEP 12.1 - Moved Servers Behind Internal Firewall, vDefs Not Updating

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I need a solution

In order to comply with some PCI-DSS requirements, we moved a pair of servers behind a hardware firewall. We used fairly identical configuration settings to our DMZ configuration but the two servers for whatever reason have stopped receiving vDef updates. They are 100% connected to the SEPM. We are currently allowing the servers to communicate with the SEPM on the following ports:

  • 8014
  • 80
  • 443
  • 2967

Again, this configuration appears to work for our DMZ, but it doesn't appear to be working for this other zone. I have reviewed the following documentation (https://support.symantec.com/en_US/article.TECH163...) and everything seems to be in order. 

Any ideas?

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