Hello Community,
We are using SEP version 12.1.6 (RU6, MP3) and have some trouble with the firewall on our clients, especially with RDP connections.
With enabled firewall the connections will be randomely disconnected. I followed an article in the Symantec knowledge base to create an application rule for mstsc.exe to prevent the firewall from doing this and also enabled keep-alive on all our Windows Server.
There are days which are better and then there are days when the disconnects happen every 5-10 minutes. It's strange!
I am not really sure if the order of the rules is the problem. I have changed some rules today and created new entries, but the problem exists.
On the server is no firewall enabled at the moment, it's only installed on clients which want to access.
I have attached a picture where you can see the rules.
Do you find any configuration mistake?