I am trying to install a new package SEP client onto a Windows 10 system with no other AV products on it. In the past I have accomplished this by exporting the package I want to install from the SEP Management server Install Packages area. This gives me a single .exe configured with the setting I want installed or left out, and puts the client in the group I want it to go into. I copy the exported .exe file onto a thumb drive, copy onto the system I want it to install on, then execute it. On this Windows 10 system (on every Windows 10 system I've tried it on) the install fails. Here are some portions of the SEP_INST.log:
ScriptGen: ShowServiceProgress() MSIRUNMODE_SCHEDULED
ScriptGen: ShowServiceProgress() calling WaitForSingleObject(scriptStarted) ...
ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) returned WAIT_OBJECT_0
Action 14:07:42: ShowServiceProgress. Executing install script via service
Action 14:07:42: ShowServiceProgress. Installing services
ShowServiceProgress: incrementing tick
Action 14:07:42: ShowServiceProgress. Installing services
ShowServiceProgress: incrementing tick
Action 14:07:42: ShowServiceProgress. Creating shortcuts
ShowServiceProgress: incrementing tick
Action 14:07:42: ShowServiceProgress. Writing registry keys and values
ShowServiceProgress: incrementing tick
Action 14:07:42: ShowServiceProgress. Writing registry keys and values
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ShowServiceProgress: incrementing tick
ScriptGen: ShowServiceProgress() script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
CustomAction ShowServiceProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 14:08:10: InstallFinalize. Return value 3.
------------------------------------------------------------------------------
MSI (s) (24:8C) [14:14:09:458]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI9032.tmp, Entrypoint: CommunicateRollback
Communicate RB: calling communicate state with the following arguments:
Communicate RB: Prodversion = 12.1.6608.6300
Communicate RB: PathToSylink = C:\Users\barnes_overwest\AppData\Local\Temp\Symantec\
Communicate RB: Oldversion =
Communicate RB: ReasonStr =
Communicate RB: StatusCode = 302469120
Communicate RB: Communicator failed to communicate.
MSI (s) (24:CC) [14:14:09:958]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (24:CC) [14:14:09:958]: Error in rollback skipped. Return: 5
MSI (s) (24:CC) [14:14:10:176]: No System Restore sequence number for this installation.
MSI (s) (24:CC) [14:14:10:176]: Unlocking Server
MSI (s) (24:CC) [14:14:10:192]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 14:14:10: INSTALL. Return value 3.
------------------------------------------------------------------------------
Property(S): ProductToBeRegistered = 1
MSI (s) (24:CC) [14:14:10:286]: MainEngineThread is returning 1603
MSI (s) (24:B8) [14:14:10:286]: No System Restore sequence number for this installation.
MSI (s) (24:B8) [14:14:10:286]: User policy value 'DisableRollback' is 0
MSI (s) (24:B8) [14:14:10:286]: Machine policy value 'DisableRollback' is 0
MSI (s) (24:B8) [14:14:10:286]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (24:B8) [14:14:10:286]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (24:B8) [14:14:10:301]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (24:B8) [14:14:10:301]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (24:B8) [14:14:10:301]: Destroying RemoteAPI object.
MSI (s) (24:38) [14:14:10:301]: Custom Action Manager thread ending.
MSI (c) (58:A0) [14:14:10:301]: Back from server. Return value: 1603
MSI (c) (58:A0) [14:14:10:301]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (58:A0) [14:14:10:301]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 14:14:10: ExecuteAction. Return value 3.
I tried to install twice on this system. First just clicking the .exe file and answering the UAC prompt. The restarted the computer and tried again right-clicking the .exe file and running as administrator. Both instances failed. Ideas??