Hi all , I have few questions would really appreciate your responses and suggestions on this is.
I have around 300 clients ( running SEP 12.1.6 MP3 ) that are appearing Disabled in SEPM console. Now mostly the following three componets are showing as malfunctioning when I see the dashboard.
AutoProtect
Sonar
Download Insight
Now when I click on any one of these clients I see that for Antivirus definations date on the SEPM I see " Not availble " However when I tried to look physically one of the endpoints , when I opened the SEP UI I saw that it was giving the message that the PTP definations are corrupted or the installation is corrupted something like this. However the clients was connected to SEPM and definations on it was also of recent date. When I ran the SymHelp tool on the same machine to scan for common issues it didnt return any error and indicated that definations are not corrupted whereas SEP UI is dispaying the message that Sonar definations are corrupted.
Now the problem is when I tried to push a new package from SEPM it rejected to install on the client becuase it was already running the newer version. I am wondering that how can I fix this and why it is coming at the first place.