how to create an exception

Hello - this is Solanda Laswell with the Dept of Health Care Services.  Got a question on how to create an exception.  We have some contractors who are loading software on to two PCs.  When we run the program we come up with the following errors (see attachment).  The .exe that is tripping the  system is an essential part of the program.  How do i create an exception to allow this program to run?

thanks