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SEP 12.1.2015.2015 Weekly False Alarm Message

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I need a solution

SEP_False_Alarm.jpg

I have a client that is seeing this dialog after she logs in on Tuesdays. I see that there is a scan performed every Monday night. The scan comes back with 0 infections. There are no quarantine objects or logs showing that anything was removed. I have tried uninstalling and reinstalling the program multiple times including using Clean wipe.

Has anyone had this problem and had any success resolving it? Any help would be greatly appreciated. This is not causing the product to malfuction or not work. It is just an annoying message to have pop up every week when the user logs in when the computer is not infected.


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