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SEPM upgrade hung?

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I need a solution

I'm in the process of upgrading to 12.1.4 and followed the upggrade document. Everything appeared to be fine and a box came up saying the files were successfully upgrade and to click Next to proceed to the database upgrade. I did click Next and waited and waited but nothing came up after roughly 15 minutes.I rebooted the server thinking this may help but still nothing. I'm stuck on how to proceed. I'm fairly new to this process and was hoping for community support before opening a ticket.

I was upgrading from 12.1.2. Server 2008 R2. x64.

Thanks!


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