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SEP Mobile and SSL connections

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I do not need a solution (just sharing information)

Hi,

a co-worker and I had a  diskussion today, if SEP mobile analyzes data which you sent via SSL e.g when you do online banking on the mobile device, before the data is encrypted. Any hint to that? Could not find any information to that.

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How to reset Symantec Endpoint Protection Manager password

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I do not need a solution (just sharing information)

Dear all;

We are not reach Symantec Endpoint Protection Manager we forgot username and password. I have already  research for a long time and I don't got it. There is nowhere Resetpass.bat files and I don't have a backup files. 

Please help us.  

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Missing Definition Folders

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I need a solution

Got a SEP client (14.0.3752.1000) on a 2012 server that's got problems. Ran CleanWipe and reinstalled. No joy. SymDiag shows a bunch of definition sets as corrupted. Each one says "No usage definition directory found".

Looking at the definitions folder, I'm only seeing the following:
AdvMLDefs
BASHDefs
EfaVTDefs
IronRevocationDefs
IronSettingsDefs
IronWhitelistDefs
SDSDefs
SRTSPSettingsDefs
STICDefs
VirusDefs

Other servers show more. Any suggestions?

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Help to create firewall rule

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I need a solution

Hi,

I want restrict RDP port 3389 and SMB port 445 to a server for certain users. Please help me to create same. Is there an existing policy that I can just import on the SEPM. Would also like to log activity on both port for certain users. Thanks to help.

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1571671843

Missing Definition Folders

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I need a solution

Got a SEP client (14.0.3752.1000) on a 2012 server that's got problems. Ran CleanWipe and reinstalled. No joy. SymDiag shows a bunch of definition sets as corrupted. Each one says "No usage definition directory found".

Looking at the definitions folder, I'm only seeing the following:
AdvMLDefs
BASHDefs
EfaVTDefs
IronRevocationDefs
IronSettingsDefs
IronWhitelistDefs
SDSDefs
SRTSPSettingsDefs
STICDefs
VirusDefs

Other servers show more. Any suggestions?

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Chrome 78 Update & Symantec Endpoint Protection Issue

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I need a solution

Google released Update 78 for Chrome and since then it's seems to be broken for symantec endpoint protection users.

The problem is you can't load any pages, You will get "Aw, Snap" Error.

Anyone know a permanent solution?

My symantec endpoint protection version is 14.0 MP1

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Edge Chromium policy

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I need a solution

Hello

In new Symantec Endpoint Protection cloud console I see there are default browser isolation policies for Firefox, IE, Chrome and Edge but not Edge Chromium. How can I get default policy for Edge Beta / Dev versions? It is hard to define every rule for it manually.

Best regards

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SEP 14.1-14-2 cannot conect to console

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I need a solution

Hello -

I can`t connect to SEP manager. Web o Local. 

Failed to connect to server

Make suer that the server is running and you session has not time out....

1. Full reinstall and update from 14.2.1031.0100 - 14.2.4815 . Restore during configure. din`t help

2. https://support.symantec.com/us/en/article.tech216... din`t help
i dont have

NT SERVICE\SepBridgeSrv
NT SERVICE\SepBridgeUploaderSrv

3. https://support.venafi.com/hc/en-us/articles/21857... din`t help

4. Edit  %Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\conf.properties Conf.properties >> scm.db.datasource= jdbc/metadatabase din`t help

I have all servises running manage reset passwords and restart them.

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1572204643

Update Definitions

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I need a solution

Hallo,

I have started a new Update of the definitions.

I don't know which Informations i can get from the last column ( attachement )?.

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Send Log message to MSS LCP and a copy to Syslog

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I do not need a solution (just sharing information)

Can SEPM send a copy of any of its raw logs to Syslog along with sending another copy to MSS Log Collection Platform (LCP)?

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I have Ransomware

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I need a solution

Dear All I have ransomware and i need to know how I can recove my files.

I send some file encrypted and the original one after restoring the data

Thanks

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Location awareness not working

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I need a solution

Hi,

I want to apply the location-based policy based on the ethernet network connection in SEPM. Like if I’m connected with the certain ethernet connection say ‘XYZ’ than my location changes to say ‘Office’ and when I’m connected with the ethernet say ‘ABC’ my location changes to the home.

I have tried NIC Description where I provided my network SSID and also tried NIC name but no results.
 

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Device Control for SEPM

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I need a solution

Hi, I have a question surrounding device control.

If a Windows Device class is niether on the Blocked list or Allowed list, does this mean the class is enabled or disabled?

Im trying to troubleshoot some device control issues and im looking for clarification if a device in a specific class should work or be blocked automatically if not specidfically defined.

Thanks,

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Device Control Notification for Unblocked Devices

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I need a solution

I am the SEPM admin for an organization, and we currently have rules in place to block access to USB storage access on our endpoint PCs. We have it set up in SEPM's device control to notify the users that USB storage access is blocked by company policy. This is working pretty well for us, but I have been notified by users that they receive the same popup for devices that are "allowed/unblocked", as well. These are USB devices like headsets and mice, which have already been explicitly allowed in the blocking exclusions.

I realize that this was due to the notification settings. It shows in SEPM this popup notification is displayed on the user's SEP client whenever a device is blocked or unblocked. Obviously, the message it displays about USB storage being blocked doesn't really apply to these HIDs, but it causes users to be concerned and wonder if functionality has been hampered. (The popup message actually does show "Allowed the device" at the top of the message, but the combination of the two messages in the Win10 notification area causes confusion.)

I was hoping for either a fix or creative solution to have the notification message differentiate between whether a device was blocked or unblocked. We do appreciate providing our users notifications when their USB storage device has been blocked, so I'd like to keep this setting enabled. This way, they can reach out to our support team and see about doing an alternate method of file transfer. Ideally, however, I would prefer they NOT receive a popup notification when the device is unblocked/allowed.

Quick notes:

-We recently upgraded SEPM to the latest version: 14.2.4815.1101

-Most clients still have version 14.0.3897.1101, will be updating to new version soon

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Symantec Endpoint Protection cannot open because some Symantec Services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection.

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I need a solution

Symantec worked on the machine flawless until ~3 days ago where SEP won't open anymore.

Nothing was installed on the system and no infiltration could be detected.

Repairing the software ends with a error that the application could not be repaired.

What could I do to get SEP running again?

I can not start/stop most of the SEP services.

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1572339383

SEP Install Failed

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I need a solution

Trying  to upgrade SEP 14.2 RU1 MP1 from 14.0.3876.1100  on Windows 7 Pro

Found some error code 1603 , 1060

Thanks for help.

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hosts with client installed are not found in console search

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I need a solution

I have some machines that have client installed and connected with SEPM, however when I search the console, I don't find it in the search, this is generating a lot of false positives. Can any help me?

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"The installer integrity check failed"

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I need a solution

Hello guys,

I was trying to install SEP agents on Win-Server 2012 r2, but i got that Error as i captioned as a tittle.

Kindly what is the way forward on fixing this issue?

""ATTCHED image ERROR""

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hosts with client installed are not found in console search

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I need a solution

I have some machines that have client installed and connected with SEPM, however when I search the console, I don't find it in the search, this is generating a lot of false positives. Can any help me?

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Visual Studio Developers need to exclude a lot of files

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I need a solution

Greetings,

   We just installed SEP Cloud and had all of our users install the client.  Some of my windows users are software engineers using Visual Studio.  The files we build are being quarantined everytime we build them.  The get built in a different folder each time, so i can't modify the policy to exclude the files as it needs the full path.

How do i set this up so our Visual Studio developers can work without having to un-quarantine the files everytime they build? 

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