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Client sylinked, Clients tab information Not available

February 14, 2018, 11:22 pm
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Hi,

I had an old server version 12.1.7004.6500 which has crashed. I have sylinked all clients to a server 14MP2. When the clients were sylinked, I could see that they have connected with the SEPM 14MP2. Problem I am having is that no information is available on the SEPM. Information such as Client security patch version, current virus definitions etc. The Last Time Status Changed is actually the date when the sylink was done.

Can you please help. Thanks!

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les tables de la base de données SQL server 2012

February 15, 2018, 1:01 am
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bonjour;

je cherche l'emplacement des tables de "QUICK rapports" au niveau de SQL server 2012  "installée pour SEPM14MP1", 

et des documents concernant les tables SQL installées pour SEPM

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Whenever I try to remote push, the deployment fails

February 15, 2018, 6:56 am
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I'm running SEPM out of a Windows 2012 server, trying to push SEP clients to my endpoints. The whole process goes fine until the very end, at the "Deployment Summary" screen, where under "Deployment Status" it says "Failed." The same thing happens when I push communications packages.

There is no error code, or any indication of a problem until the final "Deployment Summary" screen.

This problem persists across endpoint operating systems, and regardless of whether or not the endpoint already has an SEP client. Turning off Windows Firewall did not fix it.

Last summer, we moved all of our machines from the old P1 server onto the new P2 server. But I ran SymDiag on one of the machines, and it indicated that it was communicating with the P1 server. Pushing a communications package from the old P1 did work, but I can't work out why it isn't working with the new server.

Anyone else encountered this issue? Is there a fix, or a workaround?

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SEP ver 14.0.2349.0100 doesn't connect to SEPM on MacOS High Sierra?

February 15, 2018, 7:55 am
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I don't have many High Sierra machines so I haven't noticed.  I was checking my Symantec management server and I don't see the High Sierra machines there, but they do have SEP installed and that can pull updates.

High Sierra doesn't work with ver 14.0.2349.0100 in terms of connecting to SEPM?

(I've tried Chrome and Internet Explorer.... If I choose Endpoint Management and then try to use the next dropdown box, nothing shows up in the dropdown box.  I can't use it.  So I'm posting anywhere I guess....)

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Symantec is blocking me creating a Client Installation Package

February 15, 2018, 8:30 am
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Here is the log:

[AC13-1.3] Block from launching other processes - Caller MD5=9021640543c224ead0152983f446e383 - Target Arguments=""C:\Users\xxxx\AppData\Local\Temp\9\scmhelper_1518711714731.ini" GetDiskSpace "C:\support\SEP 14 Clients\SEP14_Virtual Server""

How do I get past this?

Thanks!

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Cloud window is cut off

February 15, 2018, 11:11 am
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When trying to add devce to device groups the tree is cut off by athe gray bar at the bottom. I cannot access the groups hidden behind it

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Acquire new company

February 15, 2018, 12:26 pm
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Hi, We will about to acquire new company and they are using different AV.

Question: How can i manage their client if I want to migrate to Symantec?

- Is it good to deploy new SEPM dedicated for their company?

- what is the license count need to consider?

-setup and network setup need to consider?'

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USB charging alert

February 15, 2018, 12:37 pm
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Hi,

Is there a ways that i can generate a report or a system alert when user will plug a phone on computer. USB is block but user are using the port to charge their phone. 

thanks.

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Active Directory and SEPM client count did not match

February 15, 2018, 12:48 pm
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We have issue that the total number of client in AD is not equal or close enough on clients in SEPM.

We already upgrade our SEPM from 12-14 per support to solve this but still total clients is not correct.

Any suggestion how to solve this?

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What is the "cloud" in SEPM ver 14.0.1 MP1?

February 15, 2018, 1:24 pm
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Still can't get a Mac to show up in SEPM

February 15, 2018, 2:27 pm
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Brand new Mac, High Sierra.

SEPM was 14.0 MP1.  That got upgraded to 14.0.1 MP1, the latest.  I made a Mac installer from there like normal.

The Mac got 14.0 MP1 on it, and then I realized it wasn't showing up in SEPM, so we upgraded today.

I installed 14.0.1 MP1 over 14.0 MP1 on the Mac.  No change.

Then I used a RemoveSymantecMacFiles.zip (from 2015, might be the problem).  That ran.  SEP was gone that I could tell.  Then I installed 14.0.1 MP1.  It still isn't showing up in SEPM.

Do I need a newer uninstaller for High Sierra or is somethign else going on?

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Symantec Endpoint blocks Netbackup on second reboot.

February 16, 2018, 1:27 am
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Hi all

Can anyone help as I have been looking at this the pass day.

We have just gone live with a new SEPM server version 14.0.2415.200 and all was working well servers were backing up and all was fine.

However, since then we have discovered that after the servers are rebooted a second time Symantec seems to be blocking Netbackup 7.1 from working with error code 58.

I can connect from a client to the server over ports 13724, 13782, 1556 but cannot connect from the server to the client over the same ports.

As a test I have opened all ports on our firewall settings and still getting the same results.

Randomly though some of the servers are working, they all have the same firewall settings so it seems to be a bit hit and miss.

Upgrading to the latest version currently is not possible as we are going through an audit. Has anyone come across this or any ideas on a fix?

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Symantec Endpoint Protection 14 is not managing the Windows Firewall

February 16, 2018, 3:21 am
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Hi All

Has anyone come accross this problem on Server 2008.

I am running SEP 14.0.2415.0200 and it seems that after a second reboot it no longer disables windows firewall which is stopping our backups from working as well as other things.

Is there any fix around this without having to upgrade to the latest version of SEP as we need the backups to work and other applications ASAP.

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System infected alerts

February 16, 2018, 4:20 am
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Am new to SEP 14. 

Want to find 'system infected' alerts for the past month. 

NTP is now replaced with network & host mitigation. 

Can someone help me? 

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IPS blocking Point-of-Sale transactions

February 16, 2018, 6:35 am
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We have an issue using SEP 14 mp2 with point-of-sale software. For banking transactions to be processed through a credit card machine, IPS has to be disabled. When it is enabled, under the logs the only thing I can see is a sort of hardware address that is allowed to go through from NTP.

Anyone come across this issue? I definitely dont want to disable IPS for obvious reasons but what can I do to get the point-of-sale software to process
the transaction through the workstation connected to the credit card swiping device?

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SEPM Client Password- Not working

February 16, 2018, 11:15 am
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We have configured SEPM Client password open client user interface and start and stop services etc.,

Now we notice its not working in SEPM 14.0.1. Our client versions 14.0.3752.1000.

Anyone noticed this issue before?

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Disabled endpoints... but they don't look disabled?

February 16, 2018, 12:27 pm
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SEPM has four client machines listed as disabled on the home page.  I've gotten email notications about them and noticed that.  When I checked then, the machine and SEP look fine.  Only one of these four is within range for me to check/accessible but it's in use right now.

I can't tell from SEPM what's disabled about them.  What does it mean when the home page lists them as disabled?

And is there any way from SEPM to re-eneable them?

Switching views in SEPM, I see two (both Windows) have for SONAR Status, "Component is Malfunctioning."  The other two are Macs and don't have that installed.

Simply reinstalling sounds easiest, except the machines aren't easily available.

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Disable Mobile devices

February 16, 2018, 9:58 pm
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I have alredy disable disk drive , i want to disable mobile devices.

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Third-party security software removal in Endpoint Protection 14 list update

February 18, 2018, 10:54 pm
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Third-party security software removal in Endpoint Protection 14
 
How can we request to include a new version of third-party AV on the current supported version list?
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Cloud portal SEPM

February 19, 2018, 12:09 am
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Hello,

The new SEPM is offering a new cloud portal, before you can use it you need to signin to recieve a token.
This is not working and im recieving the following error:

Also, can someone tell me if i can expect any problems / changes if i start to use the new cloud portal? Current policies not working or maybe new cloud policies becoming active? Or is it mostly just a view change and the possibility to use more advanced policies?

Thanks,

LEVD

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