Deployment Remote Push still not working in SEP 14?

August 12, 2017, 2:26 pm

≫ Next: scheduled backup of embedded database not working

≪ Previous: Need Assistance

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I need a solution

I ran into the same issue as Jeffrey Osborn that still appears to have no resolution in https://www.symantec.com/connect/forums/issues-rem...

When I try to run the remote deployment push method; all I see are green square-circle boxes and nothing happens. There is no SEP_INST.Log to be found and nothing ever happens on the clients. We did everything in the documentation to prepare our clients as we have been using this push method since SEP 11 without any issues. I had to spend my entire day going around to the computers, logging in, and manually running the installation program during our downtime window.

Needless to say I am very frustrated, this makes the third problem we have had with SEP version 14 thsi month (which includes the engine issue on 8/7/17). I have submitted numerous requests on the SymBeta program to become a beta tester of the Symantec products so we can test them before we go live but to no avail.

Has anyone been able to get remote push to work in SEP 14?

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scheduled backup of embedded database not working

August 13, 2017, 10:13 am

≫ Next: How to auto allow the program access to network in unmanagement Endpoint

≪ Previous: Deployment Remote Push still not working in SEP 14?

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I need a solution

Hello,

we are running SEP 14 on a Server with Microsoft server 2012. In SEPM scheduled backup of embedded database is set to Sunday at 14:00, but the backup of the database is not created (same happened in SEPM 12, never got it working). The manual backup is working fine, keeping the requested 4 versions, so it is not a matter of file security etc.

Are there any logfiles which I can check? I am wary to rely on manual backups, only.

Cheers,

Arne

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How to auto allow the program access to network in unmanagement Endpoint

August 14, 2017, 2:26 am

≫ Next: Need to "Delete clients that have not connected" depending on client group

≪ Previous: scheduled backup of embedded database not working

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I need a solution

When I update some program well be show up the message "Do you want to allow it to access the network?".

How can I disable or auto allow the program to access network in unmanagement Endpoint?

Thanks

Theo

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Need to "Delete clients that have not connected" depending on client group

August 14, 2017, 7:11 am

≫ Next: Symantec Error after upgrade to windows 10

≪ Previous: How to auto allow the program access to network in unmanagement Endpoint

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I need a solution

We are using SEP14 and the setting for "Delete clients that have not connected" is configured for 21 days at the domain properties.

We also have a Citrix XenApp 6.5 server farm that is provisioned by Citrix Provisioning Services.
Every sunday all our 64 servers are being rebooted and reload their OS from a single golden image file.
While preparing the golden image file the SEP host GUID, hardware ID and the file sephwid.xml are being deleted as it is recommended for imaging a system that SEP is installed on.
Therefore these IDs are newly created at each reboot.
This also means that after the reboot I have 64 new servers showing up in the console and the old server entries are shown as offline.

My idea was to configure the value "Delete clients that have not connected" for this client group to 1 or 2 days, but the value only seems to be configurable at the domain properties.

Is there a way to configure it on a client group level?

If not, is there a configuration that takes care of the provisioning services issue? (e.g. a match using the hostname)

Thanks,
Stefan

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Symantec Error after upgrade to windows 10

August 14, 2017, 2:23 am

≫ Next: Clients not updating when Network Application Monitoring is Enabled

≪ Previous: Need to "Delete clients that have not connected" depending on client group

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I need a solution

Hi Guys,

I face the strange problem with the Symantec endpoint version 12.1.6318.6100. First the symantec installed on windows 7 then it upgraded to windows 10, at this point, the symantec was running normally but when we patch the windows 10 to latest patch (win 10 version 1703), the symantec became error and we uninstalled it. unfortunatelly, we could not install it back, and then we installed with higher version but when we installed it, the network interface of PC was not be able to be red even the symantec run normally. So the symantec was uninstalled again and the network interface is normal again.

The PCs now dont have any endpoint protection, I have tried another endpoint to protect the PCs temporarelly, but it can not be installed due to latest symantec not clearly uninstalled.

Please help me out of this problem, because we dont either install the symantec endpoint or other product endpoint.

Regards,

Ahmad S

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Clients not updating when Network Application Monitoring is Enabled

August 14, 2017, 10:58 am

≫ Next: The Administrator's username and password is incorrect.

≪ Previous: Symantec Error after upgrade to windows 10

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I need a solution

Hi, I was trying to enable network application monitoring so I can "Allow and Log" when an application change is deteced on client computers. But when I enable network application monitoring, I notice the policy doesn't update on all of the clients computers (stays at the old policy serial number). When I disable network application monitoring, the policy starts updating again. I am running SEPM 12.1.7061.6600 on Windows Server 2016. Any help on this would be appreciated.

Thanks

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The Administrator's username and password is incorrect.

August 14, 2017, 11:18 pm

≫ Next: Exclude IP from detecting IPS Attacks on other clients

≪ Previous: Clients not updating when Network Application Monitoring is Enabled

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I need a solution

Hello,

after very long i am log in my Symantec Endpoint Protection Manager. i remember my username and password but am unable to login.

i tried resetpass.bat which is suppose to bring my username and password to admin/admin but this is not the case. i tried to use " forgot password", but after i type the username : admin and my domain, it freezes and nothing happen!. i do not know where to check the version as well since am unable to login.

Please help.

Many thanks in advance

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Exclude IP from detecting IPS Attacks on other clients

August 15, 2017, 12:47 am

≫ Next: Upgrade SEPM to version 14 MP2 with LANEnforcer

≪ Previous: The Administrator's username and password is incorrect.

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I need a solution

Hi all,

a costumer has a vulnerability scanner in their network. Every time they run it, the "attacked" clients show a message that they've been attacked. The goal is to suppress these messages.

Our first consideration was to add the IP of the vulnerability scanner to the Excluded Hosts List in the IPS Policy. That doesn't take effect because it means that the excluded host doesn't detect any inbound attacks anymore. But all the other clients "attacked" from that host still keep detecting an incoming attack. So the Excluded Hosts in IPS Policy means inbound traffic to the excluded hosts and doens't mean that all other clients don't check for attacks when the traffic is coming from the excluded host. It took me quite a lot of time to get that.

The costumer doesn't want to:

- temporarily disable IPS

- set the attack signature to allow

Just wants to run the vulnerability scans without the "attacked" clients to show a message of an attack.

Hope you can help me with that because i've read a lot and i have no more ideas.

Thanks and have a good day.

sb_b

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Upgrade SEPM to version 14 MP2 with LANEnforcer

August 15, 2017, 2:25 am

≫ Next: Upgrade Clients with package - SEPM v14

≪ Previous: Exclude IP from detecting IPS Attacks on other clients

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I need a solution

Hi,

I need to upgrade the SEPM from version 12.1 RU6 MP6 to version 14 MP2. May I know what shall I do for the LANEnforcer. 

Thanks.

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Upgrade Clients with package - SEPM v14

August 14, 2017, 6:46 pm

≫ Next: Clients accepting upgrade package, but...

≪ Previous: Upgrade SEPM to version 14 MP2 with LANEnforcer

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I need a solution

Hi There,

We have recently upgraded from SEPM 12 to SEPM 14. In our testing envirnoment (clients running on 32 bit OS), I have used the auto upgrade clients with package - and it was successful in updating clients from 12.x to 14.

Now I have to upgrade clients for an other group - which is having client machines running on both windows 32 bit and 64 bit OS.

Please let me know if I can use upgrade client with package on a group having clients running on both windows 32 bit and 64 bit at the same time.

Thanks in advance.

Regards,

Inder Jhita

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Clients accepting upgrade package, but...

August 15, 2017, 6:06 am

≫ Next: Shrink db tool for SEP Manager 14?

≪ Previous: Upgrade Clients with package - SEPM v14

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I need a solution

I used the Upgrade wizard yesterday to push out the latest v14.0.2415.0200 to a lot of our servers (OUs).  I did it over 1 day, from 10pm to 5am.  No reboot in the installer package.  I was planning to reboot the needed servers tomorrow night.

Anyway, there are two statuses I want to get help on.  First:

Client has accepted the upgrade package, version 14.0.2415.0200. However, the actual download of the package does not begin until client or OS compatibility is established.

Does anyone know why this is popping up?   These are Server 2008 R2/2012R2/2016.  There are a good number of servers with this status.  Here's the other one:

Client has accepted upgrade package, version 14.0.2415.0200.

But, that's it.  It still shows the old version as the running version.  Why didn't it upgrade?

Also, the Last deployment time shows about an hour ago.  Outside the upgrade window I specified.

Anyone have any ideas?  Thank you!

Michael R.

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Shrink db tool for SEP Manager 14?

August 15, 2017, 7:55 am

≫ Next: W10 x64 freezes when mounting a HDD on the computer

≪ Previous: Clients accepting upgrade package, but...

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I need a solution

Hello all,

Is there a shrink db tool for SEP Manager 14.x, like the one for 12.1? I tried the old one, but it didn't seem to work in the new version.

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W10 x64 freezes when mounting a HDD on the computer

August 16, 2017, 7:28 am

≫ Next: False Positive?

≪ Previous: Shrink db tool for SEP Manager 14?

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I need a solution

Dear All:

I have issues with Symantec client version 14.0.194.0000 and  14.0.2349.0100 on WIN 10 PRO or Enterprise version 10.0.14393 or superior , When installing some hard disk (HDD EXTERNAL) the operating system is frozen (pendrive smaller than 8Gb no problems).

I check and uninstall Symantec and them all System working fine, please check this issue. (internal security software (waterwall) working fine)

https://drive.google.com/file/d/0B65FbA03nakKWTZlSGl0RkRrdkk/view?usp=sharing

Test Issue

S.O : Microsoft Windows 10 Enterprise/Microsoft Windows 10 Pro

S.O Version : 10.0.15063

SEP version :14.0.194.0000 / 14.0.2349.0100

Tests are performed on the same computer with V3 and Windows defender and laptops working fine.

Best regards

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False Positive?

August 16, 2017, 9:08 am

≫ Next: SEP 12.1.6 MP5 client serving as GUP Server

≪ Previous: W10 x64 freezes when mounting a HDD on the computer

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I need a solution

Recently symantec flagged the following exe and hkey

C:\WINDOWS\SYSTEM32\SMSS.EXE

'HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Symantec Endpoint Protection\SMC\SYLINK\SyLink\TechExtensions\CidsMan\

Anybody seen this before? false positive?

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SEP 12.1.6 MP5 client serving as GUP Server

August 16, 2017, 11:45 am

≫ Next: SEPM SQL Server reconfiguration to SSL

≪ Previous: False Positive?

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I need a solution

Hi ,

Can anybody confirm me if i can use SEP 12.1.6 MP5 Client as GUP to SEP 14.2 Managers to distribute defintions to clients running SEP 14 and SEP 12(Mix)

thank you

Ismail Zabi

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SEPM SQL Server reconfiguration to SSL

August 16, 2017, 8:12 pm

≫ Next: File fingerprint failed

≪ Previous: SEP 12.1.6 MP5 client serving as GUP Server

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I need a solution

Hey guys,

We are planning to reconfigure our SQL Server to have SSL connection, I just want to clarify if there's any reconfiguration required before or after on the SEPM Server?

Thank you,

Daryl

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File fingerprint failed

August 16, 2017, 8:45 am

≫ Next: Can't open Properties of an exe file on Windows share

≪ Previous: SEPM SQL Server reconfiguration to SSL

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I need a solution

commond collect file fingerprint list symantec  status failed, do we know reason for this, please advise

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Can't open Properties of an exe file on Windows share

August 17, 2017, 3:01 am

≫ Next: Sage slow response times

≪ Previous: File fingerprint failed

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I need a solution

I have noticed longer times opening Properties for an exe file before, but maybe in 14 it became worse. Today i was trying to view exact size of a ~180 MB executable (installer) and just couldn't. Waiting for minutes didn't do anything and i couldn't even restart after that as Windows was hanging on the Logging off screen (logon session hanging because of SEP messing around with Explorer). The only way to do this is to copy a file locally and then view the Properties, which is not convenient. I understand thaty resident has to do its job, but this is ridiculous. If i disable SEP everything works fine.

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Sage slow response times

August 17, 2017, 3:53 am

≫ Next: SEP 14.0.1904 to SEP 14 MP2

≪ Previous: Can't open Properties of an exe file on Windows share

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I need a solution

Sage users have reported slow response times when performing transactions.  In particualr the Sage backup takes far longer than usual.

I have noticed that Symantec Install Component is taking up most of the CPU and saw around three instances.  This stopped once the backup completed.

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SEP 14.0.1904 to SEP 14 MP2

August 16, 2017, 5:26 pm

≫ Next: Unmanaged Detector does not detect anything

≪ Previous: Sage slow response times

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I need a solution

I am having issues adding a client install package to our SEP server. I had follow these instructions and i still cant get it installed. The following links i used.

https://support.symantec.com/en_US/article.TECH122...

https://www.symantec.com/connect/forums/unable-add...

The last link I am a little confused on. it mentions that i need to get a .info file and that you can get the file from the 14.0.0 MP2 SEPM EN.exe file. How do i get that .info from that .exe file. Do i need to run the .exe file first?

Appreciate any help or tips

Thanks,

Brian

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