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SEP 14.2 RU2 - Client unable to take action on infected files

I do not need a solution (just sharing information)

Hi,

I do have a ticket raised on Symantec and i'm looking support on a current issue.

At the moment we have couple of servers with SEP 14.2 RU2, and SEP is unable to clean detected risks while doing schedule scans, however if we do run them manually the infected files are cleaned. This is some of things we already review:

  • SEP Policy for schedule scans
  • Permissions on the files/volumes
  • Run a command line using system account

Can some aditional information being provided regards on how the schedule scans actually work? Which components of the AV are involved, etc

Thank you.

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