SEP 12.1.4 is not able to detect Trojan horse Generic 21.APZE virus
I need a solution Dear Support,SEP 12.1.4 is not able to detect Trojan horse Generic 21.APZE virus which has spread in most of the system, please let me know the updated patch for the virus. 1392988505
View ArticleScript to check if SMC is started or restart if stopped.
I need a solution Can anyone supply me with a batch file to run to check the SMC service is running - if not restart it.Running SEP12RU4 - issue with GUP's currently as SMC service stops. 1392967140
View ArticleProblem upgrading SEPM
I need a solution Hello there,we got big issues with upgrading SEPM, that problem is not just to upgrade to one specific version.Some time ago we wanted to upgrade a SEPM server from version 11 RU6...
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Error in agent SEP 11
I need a solution Hello. I Have a problem with SEP 11, after of installed not display the interface:Just it show the attached capture. Thanks!!
View ArticleProtectionUtilSurrogate causing Extremely High CPU
I need a solution On a Windows Servers 2008 R2 SP1, the protectionutilsurrogate.exe *32 is causing a high cpu (between 75-90%). The server supports one particular function (mdm) and is otherwise...
View ArticleSymantec Intelligence Report for January 2014
I do not need a solution (just sharing information) Want to get a quick overview of today's threat landscape? The Symantec Intelligence Report for January 2014 is now available...
View ArticleSEPM daily report contains an item that requires intervention
I need a solution Now what? What is the best way to handle these things, remotely if possible. Let's start with the obvious, and either get the user to run a full scan, or trigger one yourself from...
View ArticleSEPM Java Client Time-out
I need a solution I have one of the remote admins using the java client saying that the client logs her out after a few minute, is there a way to extend this log out time?
View ArticleFake App Attack
I need a solution I'm using SEP 12.1.4013 on Windows XP Pro. A user in the office got the following pop up message right above SEP icon in the system tray:Symantec Endpoint Protection [SID: 24300]...
View ArticleAfter upgrading to SEP 12.1 RU4 64-bit, Outlook 2007 stops receiving POP3 emails
I need a solution I have Windows 7 Home (64-bit), Outlook 2007 SP3, and SEP (unmanaged) installed.I recently upgraded SEP from 12.1 RU3 to 12.1 RU4. As soon the update finished, Outlook stopped...
View Articleinstallation du serveur SEPM avec le serveur LUA
I need a solution bonjour,est ce que je peux installer le serveur Symantec Endpoint Protection Manager 12.1 sur le même serveur Physique (dans la même machine )avec le serveur LUA 2.2cordialement ;...
View ArticleTrial version
I need a solution Hi,Can Symantec will provide Symantec antivirus trial version ?If symantec will provide trial version.Please provide download Link.
View ArticleGetting error 'Cannot copy files'.
I need a solution Getting error 'Cannot copy files' when using CleanWipe Utility Tool to remove Symantec Endpoint Protection.
View ArticleHow to set SEP 12 services to Disabled from Services.msc
I need a solution Hello,Is there any way to set "Symantec Endpoint Protection" service in SEP 12 to Disabled? Since SMC (Startup type Manual) is dependant on SepMasterService, we don't need to do...
View ArticleBest Practice
I need a solution Morning All,I've found that a few users have been able to disable SEP. Is there a best practice available on locking down the SEP client? I would prefer they cannot disable the...
View ArticleVery unusual pattern
I need a solution I have a user who works out of Charleston South Carolina. SEP found malicious entries on her PC, I went in and cleaned up as much as I could, but here is the twist, SEP is ALSO...
View ArticleNew Version needed
I need a solution Hello everyone - i need to get ahold of your latest SEP version that was just released. it is 12.1.4023.4080. Can you tell me how to obtain that? thanks Solo
View ArticleSymantec reverting to older version
I need a solution I've never had this happend to me personally, but there is another employee who I work with that said when he installed the new version of symantec (12.1Ru4) he came back to that...
View ArticleCan I delete the files in C:\Program Files (x86)\Symantec\Symantec Endpoint...
I need a solution Hello,Our C: drive almost full, then checked C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\inbox\content inside a lot of files, can I delete them to...
View ArticleWindows Latest Manager Version not updating
I need a solution Hello all,Please see attached first, the Symantec Version is up to date, but Manager Version around 1 week not updating, what I can do to fix this issue ? Thanks
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