I need a solution
We are now getting detections on SEP 12RU1MP1 for the virus- Trojan.Zeroaccess!inf4 .
Why does SEP decide to "leave it alone"> We cannot block the services.exe or do anything.
What does Symantec recommend to do?
The file has been submitted and is being detected but nothing happens to it - Treated as spyware and shows "still infected" on home page.
Any help would be useful as these infections are spreading to top management and they are not going to be impressed if SEP cant quarantine the spyware .
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