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Datalocker requires 2 free drive letters

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I need a solution

Hi,

Hope someone can help.

SEPM 14.2.1

Have rolled out Kingston Datalocker USB sticks across the estate.

Using Device control to lock down all USB sticks except these by device ID.

All is fine except for 3x machines.

Error - "DTLocker+ requires two free drive letters. One free drive letter is available at [sic] but an additional drive is not available"

On all 3 machines, there are at least 5 free letters available after the last physical drive.

Originally there wasn't (F and G were used) but I changed the mappings to ensure F to K are free.

If I remove SEP from the machines then the Datalocker works fine and launches the passphrase capture and assigns a free drive letter.

As soon as I put SEP back on, the error returns.  - Again only on 3 machines though.

Have looked for cached drives, old MRU entries etc, but can't find anything that's stopping them working except for SEP.

Any ideas?

Thanks in advance.

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