I have had a couple of PCs on our network where as a result of performing a unmanaged PC search via SEPM 11 we find that AV is not visible/reporting into the server and we check the services and SMC is not started. When you attempt to start it fails with: The Symantec Management Client service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example the performance logs and alerts service.
I have tried a repair via add and remove programs, made the SMC service manual instead of auto. After this completed got the service started but after a refresh it stopped again and now back to the original issue.
I have tried replacing the smc.exe with a working one from another PC also replaced the cltdef.dat file in c:/program files/symantec/symantec endpoint protection.
Previously we have had to uninstall and reinstall to resolve, but I don't want to do that with this one as it runs an App that breaks easily in combination with Symantec AV. So a in place repair is my preferred option. Any suggestions?
We are running Window XP and version 11.7000 of SEP.