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Error Updating Password in Management Server Configuration Wizard

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I need a solution

In the config wizard updating passwords. At "Step Two: Existing Database Parameters" when I update the Windows user password I get the "Error 11501" error. This user is a service account used just for SEP. AD account is not locked.

If I change this to use MY account it works fine. Finishes up the wizard fine. 

The 11501 error indicates a connectivity issue and talks about enabling TCP on the SQL server, etc but, like I said, if I use my own credentials it works fine. So connectivity is not an issue I don't think.

Nothing has changed regarding permissions on the SQL server or the database. The service account has db_owner permission on the SEP database. I don't even have that but my account works. So....

Could this be an issue with any special characters in the new password? I didn't think that came into play with using Windows authentication rather than SQL.

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