can't create User-defined exceptions locally from the user-interface

Users of Symantec Endpoint Protection version 14client (SEP-client) can't create User-defined exceptions locally from the user-interface

I try many solutions from other user and expert of Symantec but none of them works for me

I checked all box for exception for user in policies and full permission for client in client user interface control setting

and I can’t find anything about this problem in version 14 in forum I think the technicians and expert of Symantec forget they have release VERSION 14