I have a new SEP 14 cleint installed on a Windwos 2012 R2 at a remote site but this client cannot connect to SEPM server. Anyone can help?
I can ping the SEPM server and telnet to the SEPM server but cannot browse the SEPM via TCP 8014 port. I can see the taffic of TCP 8014 passed through the firewall but the connection was timeout.
The Sylink log showed below error.
08/30 13:02:26.796 [2356] <SendRegistrationRequest:>http://<<Server IP>>:8014
08/30 13:02:26.796 [2356] <InternetCallback> HttpOpenRequest; Internet status: 60; CtrlBlk: 06772508
08/30 13:02:26.796 [2356] 13:2:26=>Send HTTP REQUEST
08/30 13:02:26.796 [6060] <InternetCallback> HttpSendRequestEx; Internet status: 100; CtrlBlk: 06772508
08/30 13:02:26.828 [2356] AH: (InetWaiting) bFinished is TRUE on CtrlBlk: 06772508
08/30 13:02:41.011 [5832] <CSyLink::mfn_DownloadNow()>
08/30 13:02:41.011 [5832] </CSyLink::mfn_DownloadNow()>
08/30 13:02:45.746 [3804] <InternetCallback> HttpEndRequest; Internet status: 100; CtrlBlk: 06772508
08/30 13:02:45.777 [2356] 13:2:45=>HTTP REQUEST sent
08/30 13:02:45.777 [2356] 13:2:45=>QUERY return code
08/30 13:03:15.773 [2356] <SendRegistrationRequest:>ERR to query SMS return code=9
08/30 13:03:15.773 [2356] <SendRegistrationRequest:>LastError=12002
08/30 13:03:15.773 [2356] 13:3:15=>QUERY return code completed
08/30 13:03:15.773 [2356] <SendRegistrationRequest:>SMS return=0
08/30 13:03:15.773 [2356] <ParseHTTPStatusCode:>0=>Uninterpreted Status
08/30 13:03:15.773 [2356] <SendRegistrationRequest:>ERR to query content length
08/30 13:03:15.773 [2356] <SendRegistrationRequest:>Content Lenght =>
08/30 13:03:15.773 [2356] Throw Internet Exception, Error Code=12019;AH failed to read internet file
08/30 13:03:15.773 [2356] CInternetException: <mfn_ReadDataFromServer>: The handle is in the wrong state for the requested operation
Thanks,
Joe