We have been tasked with installing SEP on our existing customer machines in mission-critical environments. We are trying to install (in a test environment) SEP 14 onto headless Ubuntu 16.04 kernel version 4.4.0-31-generic. Our customer machines are LAN only with no internet connection. I accept that Symantec state the supported version of Ubuntu 16.04 is 4.4.0-38-generic, however do Symantec expect everybody to get their existing, change management controlled machines to a version that suits them? For us, that would mean multiple engineers travelling to multiple sites to do hours of work, just to get SEP running?
We have followed the Symantec provided instructions for installing SEP on Linux, which makes no mention of pre-req's other than the version of glibc. After digging around we find that 32-bit libraries are required (not on official Symantec documentation as far as I can tell).
Follow our usual process of downloading deb packages on a connected machine and then installing on disconnected machines. Here's where the dependency issues kick in.
sudo dpkg -i /media/cdrom/dependencies/libc6_2.23-0ubuntu10_i386.deb
error processing, cannot be configured because libc6:amd64 is at a different version (2.23-0ubuntu3)
So, further digging and apparently,
sudo dpkg --add-architecture i386 && sudo apt-get update
But, we can't do this on a disconnected machine.
So my questions:
Why haven't Symantec got around this problem yet?
Why haven't Symantec documented the common installation errors?
Why haven't Symantec answered multiple similar requests for assistance in the forums?