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Symantec Endpoint Protection Device Control

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I need a solution

We have added an application and device control policy that is blocking all USB with some devices excluded.  Some devices have been excluded by class id and others by device id. 

We are having issues with some USB thumb drives not working with the device id being excluded, but others do.  Are there specific brands that just don't work? 

Another issue we are having is not being able to exclude bluetooth headphones.  When the device is plugged into DevViewer, 3 devices are showing up with 3 seperate device IDs and 1 class ID.  All 3 device IDs have been excluded and the class ID have been excluded.  When the device is plugged in only one of the 3 device names show up and the USB block warning still comes up.  Any ideas?

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