SEP 12 MP 10: Scan Progress does not show in manual scans even when explicitly defined in scan settings

Hi all,

I have some older computers running SEP 12 MP10 on Windows 10, version 1803.

I realised that the scan progress never triggers no matter how many times I have the set the scan progress to be shown, even for custom scans.

All I just get is a message saying so and so scan is in progress. Clicking on it reveals nothing.

I open task manager and I don't see the Rtvscan process that was featured in earlier versions of SEP.

Yet! The scan completes when I see the scan log. I have no idea whether or not any malware was ever found during the scan and if any action has been taken at all.

Is this a known bug for SEP 12 MP 10 clients running on Windows 1803? I have no other different configurations so I cannot ascertain what is causing the problem.