Hi guys, i need help on this.
We have a non-persistant VDI environment (Citrix) and create the clients by cloning master-images. The OS is Windows 7 (W10 images not testet yet). Everything was fine until SEP 14.0.x. I have upgraded the SEPM to 14.2.758.0000 and now to the latest 14.2.760.0000.
After upgrading the SEP Client in our W7-Client-Master-Image to 14.2 i noticed a strange behaviour in the SEPM VDI groups. The online clients status is offline, but it shows the logged-in user and IP, but no client version, last time active, policy number or whatever. Only one client shows up as online with the green dot and all the information.
We had trouble with duplicate HardwareIDs before with cloning, so i checked this. But the HWID is always unique. I checked the ersecreg.log and found all VDI clients have the same AgentID in the log. Checked the registry \SMC\SYLINK entries and found the same AgentID string as the HostGUID entry. So maybe something went wrong with the cloneprep and we did it over, but again the clients have all the same (new) AgentID from the Master-Image. So we tried with the ClientSideClonePrep Tool and the RepairClonedImage Tool but these only changes the HWID. The AgentID is still the same after using the tools or deleting the reg keys by hand and a reboot of the Master-Image. Where does the client still found the AgentID and put it back into the registry?!
Havn't found an answer to this. Seems duplicate AgentIDs are as bad as having duplicate HWIDs ;-)
BTW, what is the AgentID /HostGUID used for exactly?
Thanks for your time on this.
Jan K.
