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Symantec Endpoint Protection Licencing Status Report

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I need a solution

Symantec Version:

12.1.2015.2015

Problem:

We are currently licensed for 78 seats, however, the "Symantec Endpoint Protection Licensing Status" report indicates that we are overdeployed by 24 devices. Upon further investigation the report seems to be doing a SQL join between the SEM_client and sem_computer tables.  This causes the license usage to to incorrect when you're using a mixture of user and computer mode.   In our environment we have 10 servers, however, there are a few Citrix servers which I suspect are being counted multiple times since the user accounts are being included when they connect to the clients.

Is this by design, does licensing include Users AND Computers?

Thank you,

Todd


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