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Browser IPS causes documents to open really slow

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I need a solution

Hi,

one of our customers complained about the Browser Intrusion Prevention. As soon as it's activated, it takes 1-3 minutes to open a PDF file (33mb) from the internal sharepoint server. Once they disable IPS, the file opens within a couple of seconds. We already tried to exclude the host but according to the customer it didn't help...

Clients are running on 14 RU1 MP1b with Windows 10 and IE 11.

Any advice? Thanks in advance!

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