Hello everybody,
I have a SEPM console with 800+ endpoints.
Something happened on monday (4th of June) and all the endpoints are now offline with this message (error in heartbeat response (4) ).
I have verified some endpoints and they have definitions from yesterday (5th of June) so it's a little bit confusing because on the Endpoint (Help/Troubleshooting/Connection Status) appears Status: Not Connected (to
SEPM Console).
In Symantec Endpoint Protection/View Logs/Client Management/System Log there are some logs like:
-Failed to contact server for more than 10 times.
-Connected to Symantec Endpoint Protection Manager. (repeating)
-Disconnected from Symantec Endpoint Protection Manager. (repeating)
I have imported the Sylink.xml file but the problem persists. I used also SymDiag (attached). I have modified DNS addresses still nothing changed.
I have added the hostname's server in "hosts" but nothing changed. For the moment i can't uninstall any endpoints because i need a maintenance window for restarting the server.
Thank you!