One of our customer is experiencing below bugcheck with SEP 11.0.7200.11.47 is installed.
+++++++++++++++++++++++++++++++++++++++++++..
STOP: c0000218 {REGISTRY FILE FAILURE}
Cannot load hive (file): \SystemRoot\System32\Configure\Software
+++++++++++++++++++++++++++++++++++++++++++
I am posting this as many guys have complained about similar issue on windows XP as mentioned below link :
https://www-secure.symantec.com/connect/forums/sep-11-mr4-bsod?page=0#comment-3606721
Singificant one is case number 312-156-857. I just want to know status of this case. I have crash dump as well and call stack shows
bbb9f864 80498f04 c0000218 00000001 00000001 nt!ExpSystemErrorHandler+0x530 (FPO: [Non-Fpo])
bbb9fa38 80499501 c0000218 00000001 00000001 nt!ExpRaiseHardError+0xbe (FPO: [Non-Fpo])
bbb9faa8 80519fc0 c0000218 00000001 00000001 nt!ExRaiseHardError+0x14d (FPO: [Non-Fpo])
bbb9fc28 8051ddda bbb9fc9c bbb9fd18 00000000 nt!CmpInitializeHiveList+0x1ac (FPO: [Non-Fpo])
bbb9fc44 805176f6 bbb9fc54 80517664 00000001 nt!CmpWorker+0x68 (FPO: [Non-Fpo])
bbb9fc90 80468389 00000000 00000000 88fd4301 nt!NtInitializeRegistry+0x92 (FPO: [Non-Fpo])
bbb9fc90 8043199b 00000000 00000000 88fd4301 nt!KiSystemService+0xc9 (FPO: [0,0] TrapFrame @ bbb9fc9c)
bbb9fd0c 80517684 00000000 80517664 00000000 nt!ZwInitializeRegistry+0xb (FPO: [1,0,0])
bbb9fd58 80468389 00000000 00000000 00000000 nt!NtInitializeRegistry+0x20 (FPO: [Non-Fpo])
bbb9fd58 77f8858b 00000000 00000000 00000000 nt!KiSystemService+0xc9 (FPO: [0,0] TrapFrame @ bbb9fd64)
0015fe7c 48584a4c 00000000 77fa946c 00000000 ntdll!ZwInitializeRegistry+0xb (FPO: [1,0,0])
0015fec8 48584748 0015ff40 00162434 00000000 smss!SmpLoadDataFromRegistry+0x2d3 (FPO: [Non-Fpo])
0015ff14 48588d3a 0015ff40 0015ff94 00162434 smss!SmpInit+0x1b7 (FPO: [Non-Fpo])
0015ffb4 485899cb 00000001 00162420 00162428 smss!main+0x6c (FPO: [Non-Fpo])
0015fff4 00000000 7ffdf000 000000c8 00000100 smss!NtProcessStartup+0x18d (FPO: [Non-Fpo])
Please suggest a way and i can share the dump..
Regards,
Suresh