Left Alone risk

Hi All,

I have received the single risk(Left alone) notification from a particular server. I have took the sample  file and submitted to symantec to check the file legimacy and got the result that submitted was not malicious. Then I have submitted in false positive symantec portal.

Team have replied back to me saying that the detection(s) for the following file(s) will be removed from our products.

But still I am receiving the file as a single risk. 

Kindly let me know how to troubleshoot further on this. I know clearly that the file was legitimate.

Regards,

S.R.V