Hi,
we have a Windows Server 2008 R2 with Symantec Endpoint Protection Manager 14.0.1904.0000. The SEPM
is istalled on our server, not in the cloud. This server also has the Symantec Endpoint Protection
client, version 14.0.1904.0000. The server is also a DC in our 2008 R2 Windows domain (domain
functional level: server 2008 R2, forest functional level: server 2008 R2).
We have a 12 seat license. We have 2 servers and 9 workstations. The workstations are Windows 7.
They all have the Symantec Endpoint Protection client, version 14.0.1904.0000.
Recently we replaced two workstations with two new Windows 10 Pro machines. Both are Win 10 version 1709,
(Fall Creators Update). They have hostnames EllPC and UnnPC. I tried to export a client from
SEPM and install on these machines, but it would not install. Then I read this
Windows compatibility with the Endpoint Protection client
https://support.symantec.com/en_US/article.TECH235...
and this
Endpoint Protection support for Windows 10 updates and Windows Server 2016
https://support.symantec.com/en_US/article.TECH235...
and downloaded the client according to:
https://support.symantec.com/en_US/article.TECH103...
I downloaded the most recent client from Symantec and it installed fine on both machines. It was
SEP version 14.0.3752.1000 (14 RU1). I did Export Communication Settings from SEPM and read the resulting file
into SEP on both macines. Worked fine.
Problem is that in SEPM, Clients window, only one of the two new machines appear. Sometimes it is Ell,
othertimes it is Unn. But both machines never appear at the same time. If I go out to the client
machines, and in SEP do Help-Troubleshooting-Management, I can see that sometimes is Server: Offline.
Othertimes the Server is correct. The green dot in the taskbar sometimes is there, sometimes not.
It seems like the server can only communicate with one Win10 client at a time. Or alternatively can only comprehend one Win10-license at a time. Is this so? Why? How do
I fix it? We never have this problem with the Win7 clients.
Grateful for suggestions.