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Upgrading from 12.1.7166 to 14.x causes Spinning Windows Splash screen

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I need a solution

I saw another thread on this but it didn't look like there was an answer or resolution to this.  I have run into his on a handful of non-critical servers and it makes me nervious about applying this update to our critical servers if its a crapshoot as to whether or not they will reboot cleanly or not.  Maybe I am missing the resolution for this?

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