Application on one User crashes

Hi Guys,

We have an issue with one of our users not being able to access an application as it it crashes everytime he tries to open it. I've added exceptions for this applications, verified that his machine is receiving the same policies as on SEPM, checked logs as well but there's no indication that Symantec can be causing this issue. How possible is it that Symantec might be the problem since he's the only user with the problem. Any solutions to this?

Thanks. Looking forward to your replies.