I have deployed SEP 12.1 RU2 to three test clients. On two clients (both Server 2008) the Proactive Threat Protection is up-to-date..
But on one Win7 client the PTP definitions are stuck at November 30, 2012...
All other definitions are current. This client is managed by SEPM when on the internal network and can use LiveUpdate when working remotely. I verified the client is able to communicate with SEPM. I have manually performed "Update Policy" numerous times. Also took the client off the network and then used LiveUpdate. Several reboots. Still the PTP definitions are old.
I have two SEPM servers. I believe (but not sure) that on the SEPM the item named "SONAR Heuristics engine 12.1 RU2" is the equivelant of PTP definitions on the client. On both SEPM servers this shows revision 1/7/13 r11 which matches what two of the clients have for PTP definitions. What troubleshooting can I do on the Win7 client to determine why it won't update?