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Offline status in SEPM - Incorrect OU

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I need a solution

Hi Peeps.

Need help current scenario is we have clients that are showing offline, different OU (we are sync in AD) and different hostname.

Per checking on those machines they are communicating to symantec, uses correct sylink, has online status, updated AV.

Dont know what to check anymore?

Ive search and created support ticket waiting on thier updates. So far i found this but no help on getting solve.

https://www.symantec.com/connect/forums/long-names...

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