The Administrator's username and password is incorrect.

Hello,

after very long i am log in my Symantec Endpoint Protection Manager. i remember my username and password but am unable to login.

i tried resetpass.bat which is suppose to bring my username and password to admin/admin but this is not the case. i tried to use " forgot password", but after i type the username : admin and my domain, it freezes and nothing happen!. i do not know where to check the version as well since am unable to login.

Please help.

Many thanks in advance