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SNAC Service Causing black logon screen

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I need a solution

SEP v 12.1.7

SNAC Service Causing black logon screen - somtimes for hours at a time.

Policies disabled on SEPM. Not using SNAC

Disableing the service on client computer solves issue.

Called into symantec for support and their solution is to upgrade or reinstall sep client. this is not an option

why would this start happing all of a sudden??

30/6000 users affected, all platforms

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