I need a solution
Well I've only been selling SEP for 8 or 9 years so what do I know, but I had thought keeping your Maintenance current meant you get free upgrades to the latest versions. This has always been told to me through all the PartnerNet resources and such and I think in practice as well, though who knows, 12.x has been around forever. So when I went to fileconnect.symantec.com just now and pasted in my client's 12.1 Serial #, which the certificate PDF indicates is still active until Oct 2017, it did not show me SEP 14 available to download. What's up with that?
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