Hello everyone.
I have a problem with my administration console, which from a certain date is not updated (See Image). And when I try to update it gives me the following error:
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Initializing...
Connecting to liveupdate.symantecliveupdate.com...
Downloading catalog file (1 of 1), 100% complete...
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
The following updates have been aborted:
> SEPM Content Catalog has 1 aborted update(s).
Reason:
LU1845: This product was not updated due to a processing error.
> SESM AntiVirus Client Win32 has 1 aborted update(s).
Reason:
LU1875: This update failed during its preprocessing welcome text phase
> SESM AntiVirus Client Win64 has 1 aborted update(s).
Reason:
LU1875: This update failed during its preprocessing welcome text phase
> SPC AntiVirus Client Mac has 1 aborted update(s).
Reason:
LU1875: This update failed during its preprocessing welcome text phase
LiveUpdate session is complete.
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And according to this error, take several steps:
1.) replace all 3 liveupdates files -> did not work
2.) uninstall / install live update -> did not work
3.) copy the jdb files to update it manually -> I do not work.
4.) Update the console to the latest version 14 MP2 -> I did not work
5.) perform the maintenance of the database (truncate / Index) -> I did not function
6.) I reviewed the space on the server's hard drive and there is no problem.
I really do not know how I can solve the problem
I hope you can help me
Thank you
best regards