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SEPM 14 MP2 will not install

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I need a solution

I just created a case (#12538921) with Support.  Following is what I sent to Symantec:

We are currently running SEP Manager 14 MP1 (14.0.2332.0100) on a Hyper-V VM with OS Windows 2008 R2 SP1.  The server is current on all Window's Updates.  We are attempting to upgrade the manager to SEPM 14 MP2 which was just released.  A Hyper-V check point was created before the attempted upgrade.  Every attempt to install results in a roll back.  During the install when the machine reaches "Waiting for LiveUpdate to finish"  the machine will roll back and the install fails.  Since we are using a VM, I rolled back to the Hyper-V check point  I had created and ran cleanwipe on the machine.  I tried a clean install of SEPM 14 MP1 and it installed with no incident.  I rolled back again to the check point and ran cleanwipe again.  This time I did a fresh install of SEPM 14 MP2 and the software rolled back shortly after I reached "Waiting for LiveUpdate to finish". I also noted another issue after the roll back to MP1 during the attempted upgrade from MP1 to MP2.  If I launch LiveUpdate from control panel I receive the error "LiveUpdate could not access its settings Error code 0x800736B1".  When the clean install of MP2 failed I received the following error when I launched LiveUpate from control panel: "This application has requested the runtime to terminate in an unusual way.  Please contact the application's support team for more information.".  The error was in a message box with the heading "Microsoft Visual C++ Runtime Library".  We have run the manager in this VM for 2-3 years with multiple upgrades and no issues. I ran SymDiag and it found no significant issues.  Help would be appreciated.

If anyone has any ideas on this, they would be appreciated.

Thanks,

CQ

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