HP Keylogger issue

Hi,

Asking for input whether the SEP 12 does include the definition to quarantine HP keylogger related file/malware?

http://thehackernews.com/2017/05/hp-audio-driver-l...

Was trying to contact with Symantec local support, which were finger pointing ask me to ensure the Windows update is up to date. I'm not convinced where i don't agree Symantec is relying for Microsoft to quarantine malware.