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I need a solution

Hello,

We have a problem on our SEPM , when we are going to start the luall.exe to download the definition , the process comlete successfully without error.

but nothing reflected on clients side. I couldn't find the new updates on these clients.

when I download the def. manually (jdb) file, and put it on the following path "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming"

I received an error in the same jdb and its name becomes as the following:

vd3c4228.jdb.err

I have SEPM 12.1 on windows server 2008 R2


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