In order to install the Windows 10 Creators Update I need to upgrade our SEP 14.0.1904 to SEP M1 but have been unable to do so. It progresses through the SEPM install and 62% of the Server upgrade, including updating database schema, installing packages, and finally rebuilding indexes before crashing. The last message printed in the Server Upgrade Status window is "error occurred"
The web service does not get installed and in the log there is a message about it failing to install Apache service. We have two SEPM servers, one on Windows 2012 R2, the other on 2008 R2, that have been functioning fine on SEP 14. If I try to continue with the installation, it then errors out because the Logon as Service right isn't present for semwebsrv, which isn't surprising due to the Apache install error. The necessary user rights are all present prior to the upgrade.
I disable replication between the two servers, take down the SEPM services, done system restarts, etc., but get the same error. I opened a case with Symantec today, but let's just say that has been less than satisfactory up to this point, so any thoughts would be appreciated.